FAQ
Q. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.
Q. HOW SECURE IS MY ONLINE ORDER?
Q. HOW DO I CHANGE OR CANCEL MY ORDER?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order be not canceled.
Any cancellation made after an order has been placed, will be subject to a cancellation fee of $0.5 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be cancelled.
Q. DO YOUR DIAMOND INCLUDE CERTIFICATION?
GIA and GRS are two of the most widely accepted organizations for grading diamonds, but other companies exist as well.
Q. WHAT IS PRE-ORDER?
Pre-order means you can order an item/s even before they become available!
Q. WHEN WILL MY ORDER ARRIVE?
Our production timeline is one to three weeks. We'll email you with tracking information as soon as it becomes available, which usually takes 24 hours after we have shipped the order.
Q. CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
Q. DO I NEED TO HAVE AN ACCOUNT TO ORDER?
Yes, you may be required to set up an account and select a password. You must provide current, truthful and accurate information when creating an account. Please keep your account updated to reflect any changes. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions.
Q. WHAT'S YOUR RETURN POLICY?
We offer a 100% money-back guarantee within 7 days of receiving our product. For full details, please see our return policy.